Shipping & Returns

SHIPPING INFORMATION

We ship to anywhere in the world and welcome buyers from outside Australia.

Orders are sent within 3 business days of receiving cleared payment, but are usually sent next business day.

Buyer is to pay postage as stated during the checkout process which is calculated using Australia Post information.  Postage cost is based on weight of order.

We personally inspect every product prior to despatching your order so we can be assured that it is sent to you in pristine condition.

We are not responsible for goods that are lost or damaged in the post. We strongly recommend our customers pay the small extra fee for registered post or pay a little extra for insurance which can be done during checkout.  Without insurance or registered post, your order is not trackable once we have sent it.

Please also read our FAQ which has more information.

RETURNS

If a product is found to be faulty upon receipt of your order, you can return it for a full refund of the purchase price only (we do not refund any postage charges). You will need to contact us in the first instance within 7 days of receipt of the goods and advise us of the product concerned and provide a description of the fault. We will then give you a Return Reference Number. You will then need to return the item to us by post at your own expense and quote the Return Reference Number.  A refund is unable to be issued without a Return Reference Number accompanying a returned product.  If the product is returned to us in a poor condition which is not due to the fault described by you and is due to poor packing by you, we reserve the right to refund an amount less than the purchase price.